Professional Services
 Teligent Telecom provides a wide range of professional services in the areas of support, maintenance and consultancy services. While some services are available on short term requests on a time and material basis, most are provided through a longer term contract where Teligent and customer support organizations work together to provide the best possible services as required.
Support and Maintenance services are available for customer systems under warranty and for systems covered under a separate support and maintenance agreement.
These services are offered according to a Teligent Telecom standard framework. Services are separated into preventative services, support desk services and 24/7/365 emergency services and are ultimately designed to provide carrier grade availability of all applications. A clear line of escalation from 1st and 2nd line support up to Engineering & Development and Management, combined with a Service Level Agreement (SLA), is available to provide the trust and confidence expected by our customers.
Additionally, Managed Services are offered in our Swedish facilities where customers can outsource their entire service platform operation to the complete operation of Teligent Telecom.
Consultancy Services are offered on a time and material basis as required by our customers although larger projects can be offered at a fixed cost. These services can include application design expertise and advice, network planning, design and development pre-studies, advanced support services not specifically provided as a part of the support agreement, monitoring of operation during critical network transitions, etc. Please discuss this with your Teligent sales representative to get more information.
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Moving in the right direction often means that change and acceptance of change is essential. However this change does not have to be painful. Next Generation Messaging services deployed over converged networks are a reality that Operators and Service Providers must deal with in order to keep a competitive advantage and out last the competition. The Teligent Next Generation Messaging meets the needs of new network environments without leaving revenue related benefits from the legacy world behind. 
Teligent Telecom provides a wide range of professional services in the areas of support, maintenance and consultancy services. While some services are available on short term requests on a time and material basis, most are provided through a longer term contract where Teligent and customer support organizations work together to provide the best possible services as required. 
